MOBILE WALLET
This project was to introduce the Apple pay / samsung pay to the exisiting application for US bank
GOALS
- Reduce effort for the customer to complete the purchase transactions
- Ability to pay through phone using multiple cards
PROJECT
This project is to design the Mobile wallet services for US bank mobile application. Idea of the project was to allow the users to pay through the phone and see the available transactions. This was super quick project i was hired as Interaction designer my role in this project was to provide the workflow keeping the users in mind.
Design brief and requirements
As this project was quick and i was in a situation where i ended up jumping into the project immediately, luckily all the research was done by product managers which was adopted by me. My main goal is to provide the end to end workflow of the mobile wallet application. After a series of meeting with product, stake holders i started designing the application and after three reviews with team here is the final output of the application. Visual design was not provided by me as US bank has their own visual team who provided the final designs.
Interaction DESIGN
SPECS
I was responsible to provide the specs on the visual design provided by other team. some of the samples.
Monitoring / Results
Im very proud to say that interaction was very well received in controlled availability with out any hiccups. Once this feature was available to all the users, maximum of 10 customer calls was received per week on difficulties navigation or adding cards. Overall customers were happy and started using the mobile wallet where US bank saw a jump of 12% in using the mobile wallet.